![]() ![]() It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers.Ĭompany NMLS Consumer Access #2110672 MORTGAGE BROKER ONLY, NOT A MORTGAGE LENDER OR MORTGAGE CORRESPONDENT LENDER Our content is intended to be used for general information purposes only. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Other services are much more respectful of their customer's time and money.ĬonsumerAffairs is not a government agency. I will never use this service again and I suggest no one does. There was no consideration or kindness as a paying customer and it feels like they are scamming customers out of money for unused materials with long hold times as they trap people into auto payments with their credit cards. The rep on the phone was so abrasive in her tone and she said there is “no way I would get a refund for another full month I didn’t use.” I asked her if this happens all the time and she said yes. They made many mistakes and never rectified it. Then, they missed the pickup date and showed up the next day, 13 days later. Despite the call, the pickup wasn’t scheduled until 12 days later. Not that their hold times are so long you will need to call days ahead in case you do not get through. It says to call days in advance of pickup. They told me I should have called 7 days in advance which is in the fine print of the contract. I would certainly recommend them to anyone else looking for a moving container company that's as inexpensive as possible! I was really happy that they were able to match the lower price of another company - that was such a big deal to us since we were trying to save as much money as possible. The container we had didn't look like it was in the best shape, but it was good enough and all of our stuff was okay so that's what mattered most to us. ![]() Instructions were clear, none of our stuff was damaged in the cross-country trip, and it was easy to call and change when our containers were picked up/dropped off. There was an instance in which we called Pack Rat to change the direction the doors on the container were facing before the container was dropped off and this change didn't happen, but it ended up being fine for us. The containers were picked up and delivered without issue, and we found the drivers to be very nice as well. I was pleased with the communication from customer service - everyone I spoke to was friendly, and if I called during a busy time, I was glad that I could just receive a call back at a later time so I didn't have to wait on hold forever. Overall I would say we had a good experience with Pack Rat. ![]()
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